{"id":18025,"date":"2021-07-01T10:41:03","date_gmt":"2021-07-01T08:41:03","guid":{"rendered":"https:\/\/orleans-metropole.prep.faire-savoir.eu\/prepare-your-stay\/practical-information\/nos-engagements-pour-votre-accueil\/"},"modified":"2021-12-29T15:06:59","modified_gmt":"2021-12-29T14:06:59","slug":"our-hospitality-commitments","status":"publish","type":"page","link":"https:\/\/orleans-metropole.prep.faire-savoir.eu\/en\/prepare-your-stay\/practical-information\/our-hospitality-commitments\/","title":{"rendered":"Our hospitality commitments"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18025\" class=\"elementor elementor-18025 elementor-13807\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1f0882fc bloc1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1f0882fc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-29325829 zone_txt\" data-id=\"29325829\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-413934ba elementor-widget elementor-widget-text-editor\" data-id=\"413934ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Commitments for the category III rating<\/h2><p>Orl\u00e9ans Val de Loire Tourisme is committed to:<\/p><ul><li>Making its welcome and information centre accessible to everyone;<\/li><li>Assisting you with your plans;<\/li><li>Providing a place for visitors to sit;<\/li><li>Giving out free information on local tourist products, services and amenities;<\/li><li>Displaying and distributing opening periods in at least one foreign language;<\/li><li>Being open 120 days a year, including Saturdays and Sundays in tourist season and during special events;<\/li><li>Answering your letters all year round;<\/li><li>Providing a permanent service with staff speaking at least one foreign language;<\/li><li>Supplying tourist maps, plans and guides in print form;<\/li><li>Providing access to its bilingual website;<\/li><li>Distributing its tourist information in print form (always translated into at least one foreign language) on:<\/li><\/ul><p>&#8211; All listed tourist accommodation including at least the name of the establishment and its postal address, email address, web URL, telephone numbers and rating;<\/p><p>&#8211; Cultural, natural and leisure tourist sites and monuments including an indication of prices, periods and times open to the public, web URL, telephone numbers and postal address;<\/p><p>&#8211; Activities and events;<\/p><p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 &#8211; Emergency telephone numbers.<\/p><ul><li>Updating tourist information on an annual basis;<\/li><li>Displaying emergency telephone numbers outside the building;<\/li><li>Handling any complaints and measuring visitor satisfaction;<\/li><li>Providing a travel consultant;<\/li><li>Guaranteeing the reliability and accuracy of local tourist information;<\/li><li>Updating information on tourist products and services in its general area.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2db816a5 elementor-section-full_width bloc13 elementor-section-height-default elementor-section-height-default\" data-id=\"2db816a5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-211b18e0\" data-id=\"211b18e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1bd0a0d9 section_boxed elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1bd0a0d9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-560b8bae\" data-id=\"560b8bae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-723bfc1e elementor-widget elementor-widget-image\" data-id=\"723bfc1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1170\" height=\"600\" src=\"https:\/\/orleans-metropole.prep.faire-savoir.eu\/assets\/uploads\/2021\/07\/orleans-metropole.rec.faire-savoir.com-nos-engagements-pour-votre-accueil-office-de-tourisme-dorleans-orleans-metropole.jpg\" class=\"attachment-full size-full wp-image-13815\" alt=\"Office de Tourisme d&#039;Orl\u00e9ans \u00a9 Orl\u00e9ans M\u00e9tropole\" srcset=\"https:\/\/orleans-metropole.prep.faire-savoir.eu\/assets\/uploads\/2021\/07\/orleans-metropole.rec.faire-savoir.com-nos-engagements-pour-votre-accueil-office-de-tourisme-dorleans-orleans-metropole.jpg 1170w, https:\/\/orleans-metropole.prep.faire-savoir.eu\/assets\/uploads\/2021\/07\/orleans-metropole.rec.faire-savoir.com-nos-engagements-pour-votre-accueil-office-de-tourisme-dorleans-orleans-metropole-380x195.jpg 380w, https:\/\/orleans-metropole.prep.faire-savoir.eu\/assets\/uploads\/2021\/07\/orleans-metropole.rec.faire-savoir.com-nos-engagements-pour-votre-accueil-office-de-tourisme-dorleans-orleans-metropole-1024x525.jpg 1024w, https:\/\/orleans-metropole.prep.faire-savoir.eu\/assets\/uploads\/2021\/07\/orleans-metropole.rec.faire-savoir.com-nos-engagements-pour-votre-accueil-office-de-tourisme-dorleans-orleans-metropole-768x394.jpg 768w\" sizes=\"(max-width: 1170px) 100vw, 1170px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-69cd6b14 bloc1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"69cd6b14\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-345a315f zone_txt\" data-id=\"345a315f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a2eec84 elementor-widget elementor-widget-text-editor\" data-id=\"6a2eec84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>The comitments of the qualit\u00e9 accueil partenaire tourisme 2020 charter <\/h2><ol><li>To give our visitors friendly and courteous service.<\/li><li>To provide tourists with a clean and comfortable place and environment (hotels, restaurant, shops, etc.).<\/li><li>To satisfy visitors\u2019 requests and provide an efficient personal service.<\/li><li>To offer, display and observe business hours in line with our tourist activity.<\/li><li>To supply information on potential tourist destinations (sites, activities, restaurants, shops, etc.) in Orleans.<\/li><li>To pay special attention to international clientele (basic foreign language skills, or supplying translations of our own materials: menus, posters, prices, etc.).<\/li><li>To inform visitors about where the Tourist Information Office, parking options and public toilets are located.<\/li><li>To collect, follow up and manage complaints in the interest of making improvements.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bcd1b1b elementor-section-full_width bloc6 elementor-section-height-default elementor-section-height-default\" data-id=\"bcd1b1b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-527aafa7\" data-id=\"527aafa7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-391ea7e4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"391ea7e4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-108043d3\" data-id=\"108043d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a83e879 elementor-widget elementor-widget-text-editor\" data-id=\"2a83e879\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"resume\"><p><strong>Health information COVID-19<\/strong><\/p><p>As part of the measures taken to combat the spread of the Covid-19 virus, the Orl\u00e9ans Val de Loire Tourisme team is doing everything possible to welcome you and accompany you during your stay, in accordance with the health protocol defined by our National Federation and validated by the State: wearing a mask is compulsory, barrier gestures are displayed, hydro-alcoholic gel is available, the reception area is laid out and arranged to allow social distancing, instructions are displayed in French, English, Italian and Chinese&#8230;<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ef187ab elementor-section-full_width bloc9 elementor-section-height-default elementor-section-height-default\" data-id=\"2ef187ab\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-27e92919\" data-id=\"27e92919\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6318b27f titre elementor-widget elementor-widget-text-editor\" data-id=\"6318b27f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>YOU MAY <strong>also like&#8230;<\/strong><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2af38401 bloc9_carrousel elementor--h-position-center elementor--v-position-middle elementor-arrows-position-inside elementor-widget elementor-widget-slides\" data-id=\"2af38401\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;arrows&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;transition&quot;:&quot;slide&quot;,&quot;transition_speed&quot;:500}\" data-widget_type=\"slides.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\" dir=\"ltr\" data-animation=\"\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-c9737db swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"Espace accueil Office de Tourisme d&#039;Orl\u00e9ans \u00a9 Orl\u00e9ans M\u00e9tropole\"><\/div><a class=\"swiper-slide-inner\" href=\"https:\/\/www.tourisme-orleansmetropole.com\/en\/prepare-your-stay\/practical-information\/our-commitment-tourism-quality-approach\/\"><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-heading\">Tourism quality approach<\/div><div  class=\"elementor-button elementor-slide-button elementor-size-sm\">Cliquer ici<\/div><\/div><\/a><\/div><div class=\"elementor-repeater-item-d2c393e swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"s\u00e9jour \u00e0 Orl\u00e9ans M\u00e9tropole : Combleux\"><\/div><a class=\"swiper-slide-inner\" href=\"https:\/\/www.tourisme-orleansmetropole.com\/en\/prepare-your-stay\/\"><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-heading\">Prepare your stay<\/div><div  class=\"elementor-button elementor-slide-button elementor-size-sm\">Cliquer ici<\/div><\/div><\/a><\/div><div class=\"elementor-repeater-item-5d59018 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"Place du Martroi \u00e0 Orl\u00e9ans centre\"><\/div><a class=\"swiper-slide-inner\" href=\"https:\/\/www.tourisme-orleansmetropole.com\/en\/prepare-your-stay\/practical-information\/\"><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-heading\">Practical information<\/div><div  class=\"elementor-button elementor-slide-button elementor-size-sm\">Cliquer ici<\/div><\/div><\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous slide\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next slide\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Commitments for the category III rating Orl\u00e9ans Val de Loire Tourisme is committed to: Making its welcome and information centre accessible to everyone; Assisting you with your plans; Providing a place for visitors to sit; Giving out free information on local tourist products, services and amenities; Displaying and distributing opening periods in at least one [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":13809,"parent":17883,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-18025","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Our hospitality commitments - Orl\u00e9ans Val de Loire Tourisme<\/title>\n<meta name=\"description\" content=\"The commitments of the Orleans Tourist Office concerning the Category III classification and the Accueil Tourisme 2020 Quality Charter.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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